Frequently Asked Questions

Taxi CRM is a comprehensive taxi management platform designed to streamline your taxi business operations. It provides tools for booking management, driver tracking, customer management, fleet management, and detailed reporting to help you run your business efficiently.

Taxi CRM offers a wide range of features including real-time booking management, driver assignment and tracking, customer database management, fleet vehicle management, tariff configuration, detailed reporting and analytics, payment tracking, zone management, and much more.

Getting started is easy! Simply sign up for an account, configure your business settings, add your drivers and vehicles, set up your zones and tariffs, and you're ready to start accepting bookings. Our support team is available to help you through the setup process.

We offer flexible pricing plans to suit businesses of all sizes. Our plans include Starter, Business, Professional, and Enterprise tiers. Each plan offers different features and vehicle limits. Visit our Pricing page or contact sales for detailed information and custom enterprise solutions.

Yes! Taxi CRM offers mobile apps for both iOS and Android platforms. The driver app allows drivers to receive bookings, navigate to destinations, and update trip status. The customer app enables passengers to book rides, track their taxi, and make payments.

To create a new booking, navigate to the Booking section and click on 'New Booking'. Fill in the customer details, pickup and drop locations, select the vehicle type, and assign a driver. You can also set the booking time for immediate or scheduled rides.

Taxi CRM supports multiple payment methods including cash, credit/debit cards, digital wallets, and corporate accounts. You can configure your preferred payment methods in the Payment Settings section.

To cancel a booking, go to the booking details page and click on the 'Cancel Booking' button. You'll be prompted to select a cancellation reason. Depending on your cancellation policy settings, refunds may be automatically processed.

Yes, you can schedule bookings in advance. When creating a booking, select the 'Schedule for Later' option and choose the desired date and time. The system will automatically notify available drivers before the scheduled pickup time.

Fares are calculated based on your configured tariff settings. This typically includes a base fare, per-kilometer rate, and per-minute waiting charges. You can set up different tariffs for various vehicle types, zones, and time periods (peak/off-peak hours).

You can update your account settings by clicking on your profile icon in the top right corner and selecting 'Settings'. From there, you can update your personal information, change your password, configure notifications, and manage other preferences.

If you've forgotten your password, click on 'Forgot Password' on the login page. Enter your registered email address, and we'll send you a link to reset your password. If you're already logged in, you can change your password in the Account Settings section.

Yes, you can add multiple users with different roles and permissions. Go to User Management to create new user accounts. Assign roles like Admin, Dispatcher, Accountant, or create custom roles with specific permissions tailored to your business needs.

You can customize your notification preferences in the Settings section. Choose to receive alerts via email, SMS, or push notifications for various events like new bookings, completed trips, payment confirmations, and system updates.

To add a new driver, go to Fleet Management > Drivers and click 'Add Driver'. Fill in the driver's personal details, upload required documents (license, ID proof), assign a vehicle, and set their availability status. The driver will receive login credentials via email.

You can manage your vehicle fleet from the Fleet Management section. Add new vehicles, update vehicle details, track maintenance schedules, assign vehicles to drivers, and monitor vehicle status. The system also tracks vehicle documents and renewal dates.

Our GPS tracking system updates driver locations in real-time through the mobile app. You can view all active drivers on a live map, see their current status, and monitor trip progress. This helps dispatchers assign the nearest available driver to new bookings.

Driver commissions can be configured based on your business model. Set up percentage-based or fixed commissions per trip. The system automatically calculates driver earnings and generates payout reports. You can also set different commission rates for different vehicle types or zones.

You can reach our support team through multiple channels: use the in-app chat widget, send an email to support@taxicrm.com, or call our helpline. Our support team is available 24/7 to assist you with any issues or questions.

If you encounter any issues or bugs, please report them through the Feedback section in your account settings. Provide detailed information about the issue, including steps to reproduce it, and attach screenshots if possible. Our technical team will investigate and resolve the issue promptly.

Yes, we offer comprehensive training resources including video tutorials, documentation, and live webinars. Enterprise customers receive personalized onboarding sessions. Access our Knowledge Base for step-by-step guides on all features.

We take data security seriously. All data is encrypted in transit and at rest. We perform regular backups, maintain strict access controls, and comply with industry security standards. You can also export your data anytime from the Settings section.